Contact us

(301) 458-0009

10am-5pm Mon-Sat

Hairhabitsales@gmail.com

Exchange/Return Policy

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. There are no cancellations once you place your order (no exceptions). We accept exchanges only for products with the same or higher value. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Exchanges will be a 25% restocking fee that the client is responsible for. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:

Hair Habit 

P.O. 1371

Bowie, MD 20718-1371

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit,

All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.

Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition, we will exchange the product for something of equal or greater value and you must pay the difference.

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If HairHabit Extensions verifies and agrees that the product is defective in any way, HairHabit Extensions will then exchange or replace the item. You must send the product back to us in order to process the exchange. All replacements will take 7 business days to return to sender.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. HairHabit Extensions will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If HairHabit does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.