All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. There are no cancellations once you place your order (no exceptions). ***We will no longer accept exchanges starting December 2020******
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
Bowie, MD 20718-1371
All Sales are Final on clearance and sale items. No exchanges or returns will be accepted (no exceptions).
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, WIGS, THEY CAN NOT BE EXCHANGED OR REPLACED.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the products in question. We recommend that you send the product back with tracking in order to avoid lost shipments. We will not be responsible for lost in transit items that are being returned. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If HairHabit Extensions verifies and agrees that the product is defective in any way, HairHabit Extensions will then exchange or replace the item. You must send the product back to us in order to process the exchange. All replacements will take 7 business days to return to sender.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. HairHabit Extensions will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If HairHabit does not validate the product defective, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.
In rare cases if a order is canceled, there is a 25% restocking fee. Hair Habit reserves the right to refuse any packages/returns at anytime.